Passenger Attendants (Volunteer)

Do you have a passion for trains? Have you dreamed of working on a heritage train, blowing the whistle and calling out “All Aboard”?

We are seeking applications from rail enthusiasts and community spirited persons to operate our solar powered heritage railcars in Byron Bay. Full training will be provided to suitable applicants.

Passenger Attendants are required to undertake a broad range of station functions with a focus on providing exceptional customer service. Functions include responding confidently, courteously and efficiently to customer enquiries, ticket sales, ensuring the safety of customers and maintaining the presentation of stations and our heritage train.

 

Essential

  • Comply with alcohol and drug policies as mandated in Rail Safety National Law.
  • Ability to successfully complete the BBRC Passenger Attendant Course. This will require basic literacy and numeracy skills. All training will be provided free on-site by BBRC.
  • Be at least 15 years of age.

 

Desirable

  • A keen interest in railways or transport or a desire to contribute to the community.
  • Have a current first aid certificate.

 

Key Responsibilities

  • Ticketing and fare collection, use of EFTPOS machine and cash balance.
  • Attend to passenger requirements, including assisting elderly and disabled passengers board or disembark the train. (A ramp is provided.)
  • Work as a team to provide a memorable customer experience to all our passengers and be an ambassador for the Company.
  • Maintain presentation and cleanliness of train and passenger platforms and amenities.
  • Participate in the development of a culture of safety within the organisation.
  • Complete reports and documents as required.
  • Maintain competency in all operational skills. Be willing to engage in training to update skills.
  • Assist train driver in abnormal or emergency conditions or to safely evacuate the train if required.

 

Please forward your resume to enquiries@byronbaytrain.com.au

logo

02 8123 2130

enquiries@byronbaytrain.com.au

if_Asset_1_2643199    if_Asset_2_2643234